Right Brain, Left Brain Blog

115 posts categorized "Online"

24 February 2014

When you're telling a brand story, every touchpoint matters

Sayvenn

“Branding is storytelling, and storytelling is a creative work” - Steve Jobs

The outfit. The restaurant. The conversation. The goodnight kiss. The journey from acquaintances to something more is filled with moments that connect one to another, and while more romantic, it's not much different than the relationship between customers and brands.

While we do love some brands, we ignore most - or at least tune them out. Misguided ads and unoriginal marketing concepts have desensitized us to most brand communications. But those brands that are loved are the ones that were heard. These brands connected with their audience in ways that guided them not just to a sale but also to a relationship. Online or off, the way in which your brand engages its customer along their journey can mean the difference between browsing and brand evangelism.

Continue reading "When you're telling a brand story, every touchpoint matters" »

21 February 2014

Mark Zuckerberg on Facebook’s mega $19bn WhatsApp deal

Whatsapp

Facebook really does likes to make an impact and its record-breaking $19bn purchase of the instant messaging service WhatsApp certainly sent the digital world into overdrive as critics speculated over the social networking giant’s plans to make money from it. In a statement released by WhatsApp, founder and chief executive Jan Koum promised users: “You can still count on absolutely no ads interrupting your communication”.

Yet the critics among us will ask just how long it will be before Facebook throws its advertising weight behind the app, just like it did with Instagram when it was bought for $1bn. So what is the big plan? Straight from the horse’s mouth, here’s what Mark Zuckerberg had to say in an official statement:

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10 February 2014

Here’s why your online marketing doesn’t work

Say venn

“With great power comes great responsibility” – Spider-Man

The Internet doesn’t care about your marketing. Online pioneer John Gilmore once said, “The Net interprets censorship as damage and routes around it.” Replace the word censorship with “your precious sales message,” and you’ve got the same outcome. And yet, people still have problems and desires. They also have these amazingly powerful search and social media tools to find the answers to questions, the solutions to problems, and the perfect satisfaction of just about any desire.

That’s the thing – online, those tools put them in charge, not you. So, smart online marketing is about giving people what they want in a way that leads to sales, because they’ll easily route around you if you don’t.

Continue reading "Here’s why your online marketing doesn’t work" »

22 January 2014

2014 predictions: The year of programmatic video advertising

In 2013 programmatic buying gained considerable traction across the digital advertising ecosystem. Over the next 12 months we are likely to see this trend continuing as it gains an even greater foot hold, and brand advertisers turn to sophisticated programmatic buying platforms to help them plan, execute and optimise their video ad campaigns. On top of this, advanced measurement and reporting tools will be made available to help advertisers maximise the value of brands’ digital investments, and this will ultimately see the gap between the digital and TV worlds closing. With that in mind, here are my four predictions for 2014.

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06 January 2014

5 digital predictions for brands in 2014

Google-glass-macro ed

The world of digital marketing is fast changing and 2013 was clearly an eventful year. I expect 2014 to be no less action-packed. Here are my top 5 predictions to help brands take full advantage of the year ahead.

May the year ahead be dynamic, innovative and successful for all!

Continue reading "5 digital predictions for brands in 2014" »

19 November 2013

Epic Fail: #askjpm from JP Morgan

After the recent Twitter debacles from British Gas and Guinness (both covered in Cream - click here for British Gas and here for Guinness), you'd think more big firms would be steering clear of going too crazy with social media campaigns in which the public are invited to interact. However, banking giant JP Morgan decided that it would be a good idea to take to Twitter with the hashtag '#askjpm' on Wednesday morning and, alas, the Twittersphere decided to create a backlash (as reported on M&M Global).

It's a familiar story of recent and one that media folk at JP Morgan surely should have expected, but, clearly, they've not learned from the mistakes of those before them whatsoever. Check out some of the highlights below.

All of this does beg the question why JP Morgan thought this would be a good idea. Certain companies must realise that they're not the most popular on Earth. One would think that particularly multinational financial institutions, whose recent press has all been of a nature relating to the fecklessness of their staff in trading rooms and their profligate lending causing housing foreclosures the world over, would have an idea. Surely opening themselves up to Twitter and asking members of a global general public still reeling from their actions/attempting to move on with bitter tastes in their mouths was never going to be the best idea and would only end one way? 

Maybe JP Morgan genuinely believed that people would want to engage with their little game of social networking face-saving. If they did, they've been at best naive and at worst stupidly complacent. In any case, one suspects they shan't be entering into anything similar any time soon.

By Luke Cloherty, Cream Global

30 October 2013

Jonathan Ross and Guinness ad experiment fails

Jonathan Ross ed

Last weekend we saw another awkward media campaign and this time it came from the popular alcohol brand Guinness.

Continue reading "Jonathan Ross and Guinness ad experiment fails" »

23 July 2013

The art and science of online engagement

Say venn online engagement
 

Here's the trouble with old-school media: It's two dimensional. A TV spot only has two options a 60 second anthem spot or 15 second promotion. Viewers can watch or not watch – they can’t actually opt-in and become a part of the experience. Ditto print, where you can look at an ad or turn the page. As an advertiser, you hope a consumer views your ad and then you pray they take action on their own, at another unrelated time. If they do want to interact, they have to go to a second screen, like their phone, tablet or computer.

Continue reading "The art and science of online engagement" »

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  • Right Brain, Left Brain sums up the dichotomy of a media business that’s constantly battling with the challenge of delivering a profit and discovering new ways to communicate to consumers. The Cream editorial team combined with a dream team of industry pioneers from around the world share their expert opinions.

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