Right Brain, Left Brain Blog

74 posts categorized "Retail innovation"

19 December 2017

Top 10 Christmas ads of 2017

With Christmas now less than a week away, we take a look at the top 10 Christmas ads in the UK, according to YouTube*. Not surprisingly, it is the retailers who dominate the majority of the list with tech giant Apple making an appearance in the number 10 spot. 

So without further ado, the festive ad winners of 2017 are…

1. #MozTheMonster
Advertiser: John Lewis
Creative agency: adam&eveDDB
Media agency: Manning Gottlieb OMD
No. of video views**: 9,329,476

2. Paddington & The Christmas Visitor #LoveTheBear
Advertiser: M&S
Creative agency: Grey London
Media agency: Mindshare
No. of video views**: 6,631,768

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21 November 2017

Black Friday Trends [infographic]

Black friday main

With Black Friday 2017 just a few days away, we stumbled across a new infographic created by Partner.Everdata that offers a bunch of interesting facts, stats and predictions that marketers need to know about the biggest shopping day of the year. Check it out below:

Continue reading "Black Friday Trends [infographic] " »

18 September 2017

Putting the people in personalisation

Fiona-33-540x315 copyPersonalisation is the latest weapon in the store wars, as the retail industry adapts to cater for the ‘experience economy’. Margin, for retailers and for the brands they sell, is being driven by the ability to excite and delight shoppers through retail theatre and experiential marketing.

According to research from Gartner, 89% of brands now expect to compete primarily on customer experience rather than price and product as the key brand differentiator. Meanwhile, a report from Accenture says 75% of consumers are more likely to buy from a retailer – online or offline – that recognises them by name, recommends options based on past purchases, or knows their purchase history.

Consumers shop more with retailers who recognise them as individuals and can provide relevant recommendations. They like personalisation – and today’s technology allows brands to take personalisation onto the shop floor in a way that wasn’t really possible in the past.

Look at brands like Heinz, Nutella, Coca-Cola and Marmite – they have all been able to engage with their loyal fan base through creative use of ‘personalised’ packaging. While most of these brands have made websites the core of their offerings, some, like Nutella, have taken their personalised offer in-store.

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30 October 2015

Music Maestro: What song are you?

CD storage

“What song are you?”

In a brief moment of downtime the other day I did one of those online personality tests, where the resulting song is meant to represent your personality. I shared it with my friends on Facebook and soon they were all at it. It was just a bit of fun, not to be taken too seriously…

Or was it “just a bit of fun”?  The comments amongst my friends and I hint at something more fundamental. Those songs represent a common experience; a common language we could all engage in and that we actively chose to do so.

You see, music is undeniably powerful. Yet it is also intimate and often subliminal. 

The High Street plugged in to the power of music a long time ago. However, the choice of a playlist can be hit and miss. It’s my belief that the time has come for retail brands – and not just fashion retailers - to pay expert attention to their sound and develop a brand soundtrack.

Continue reading "Music Maestro: What song are you?" »

11 September 2015

OOH Ad of the Week: Nakd ‘#FindYourFave Edible Billboard’ (UK)


We’ve seen some great innovations in outdoor advertising in our time but this one takes the biscuit – almost, literally! This week Nakd’s latest sampling drive saw a billboard erected in an area of London – but there was a twist… It was edible!

The billboard’s message to ‘Find Your Fave’ was created and built from a range of fruit and nut bars, from which consumers could stop and pick their favourite, all part of an effort to get people to try the brand’s range of goodies.

It’s all part of an integrated marketing campaign spanning press, experiential, digital display, outdoor, PR and social media. The campaign was created by independent shop Total Media, and included elements by YOLK Creative London, psLIVE and MEC.

Continue reading "OOH Ad of the Week: Nakd ‘#FindYourFave Edible Billboard’ (UK)" »

13 April 2015

Mobiles are the new showrooms

The growing ROPO phenomenon, where customers research online using their mobiles and buy offline, makes it vital for retailers to be more than just mobile-friendly. Kevin Sparks, Commercial Director at FACT-Finder shares the mobile search essentials that every retailer needs to know.

"Customers coming into a store today are better informed than the sales staff."

So says Jörg Geilgens, Client Solution Manager at IBM.

This isn’t down to poor training by retailers, but because the vast majority of people with a smartphone (88% to be precise) use it to carry out research before even entering a physical store.

This new form of retail therapy means customers visit stores on a mission to buy, having already done their browsing online. This means they are more likely to buy, making this mobile habit – called ROPO – vital to retailers.


The downside is that if your online shop isn’t mobile friendly, these ROPO-ers won’t be heading your way. And that’s pretty much everyone with a mobile – do you know anyone in the UK and Europe without a smartphone?

If you want to become a real ROPO magnet, you need to be more than just mobile-friendly – you need to be mobile-optimised. This means making it as easy as possible to search for your products with a smartphone. So where do you start?

Continue reading "Mobiles are the new showrooms " »

16 January 2015

2015 Ecommerce Predictions – US and UK

According to an eMarketer report, B2C ecommerce spend in the USA will stretch to $538.9billion in 2015 (an 11.4% increase on last year). As America holds on to its title as the largest international ecommerce market, it’s no surprise that European businesses are looking to pack up and expand to the states. To help you along, we’ve listed four tactics that every marketer should be adopting in the year ahead.

2015 US and UK Predictions

As mobile users tap away more than ever, and desktop use begins slowing down, we’re predicting big changes in marketing practises.

Social Ad Focus will grow

72% of all internet users are now active on social media (Bullas), and they’ve never been more targetable. With social ad algorithms now filtering demographic, geographic and social profiling, it’s quickly becoming one of the most affordable and efficient ways to reach your target audience.

We’ll see more Video Content 

2014 saw the rise of visual content marketing with infographics spreading across magazines, blogs and social media. But with the industry rapidly progressing, it could see the focus progress to video marketing as it offers a more engaging way to grasp the consumer’s attention.

Continue reading "2015 Ecommerce Predictions – US and UK" »

13 January 2015

Four ways retailers manipulate your senses [infographic]

If you notice that display racks this holiday season are nicely scented, it’s not just shops are tidier at year’s end. Scents like citrus and floral can make you linger and stay alert in the shop to buy more. Marketers believe scents do sell, with an increasing number of scientific studies backing such claims, that the whole act spawned a new marketing sub-industry: scent marketing. It reminds us of germ warfare, an unseen weaponry that has your wallet in the crosshairs.

Real estate agents are already deploying this trick to unsuspecting buyers; the smell of freshly baked goods is said to encourage prospects to buy property during ocular visits. Similarly, talcum powder makes you feel nostalgic and, perhaps, want to buy that cushioned reading chair you don’t need.

The use of scent is just one of four sensory marketing tricks being used on us by shops eager for more sales. Collated in the new infographic below you can find a number of scientific studies that indicate what we see, hear or touch affect our buying decisions. You’ll be surprised at some of the seemingly unrelated factors that have a profound effect on your shopping. In one experiment published in the Harvard Business Review, participants were found to be a harder bargainer when sitting on a hard chair.

Likewise, you may already know that colors have meanings. For instance, sale signs are in red (urgency) and many insurance logos are in blue (trust). You’ll also get an idea how a number of your favorite shops, such as Bloomingdale’s, Apple Store, and Nike Town, lure you by playing tricks on your senses. Do you know why Apple Store leaves its notebook display half-open, or why you suddenly crave for a tropical vacation while inside Bloomingdale’s?

Check out the infographic and see what tricks retailers play on you:

Continue reading "Four ways retailers manipulate your senses [infographic]" »

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  • Right Brain, Left Brain sums up the dichotomy of a media business that’s constantly battling with the challenge of delivering a profit and discovering new ways to communicate to consumers. The Cream editorial team combined with a dream team of industry pioneers from around the world share their expert opinions.

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