Right Brain, Left Brain Blog

69 posts categorized "Retail innovation"

13 April 2015

Mobiles are the new showrooms

The growing ROPO phenomenon, where customers research online using their mobiles and buy offline, makes it vital for retailers to be more than just mobile-friendly. Kevin Sparks, Commercial Director at FACT-Finder shares the mobile search essentials that every retailer needs to know.

"Customers coming into a store today are better informed than the sales staff."

So says Jörg Geilgens, Client Solution Manager at IBM.

This isn’t down to poor training by retailers, but because the vast majority of people with a smartphone (88% to be precise) use it to carry out research before even entering a physical store.

This new form of retail therapy means customers visit stores on a mission to buy, having already done their browsing online. This means they are more likely to buy, making this mobile habit – called ROPO – vital to retailers.


The downside is that if your online shop isn’t mobile friendly, these ROPO-ers won’t be heading your way. And that’s pretty much everyone with a mobile – do you know anyone in the UK and Europe without a smartphone?

If you want to become a real ROPO magnet, you need to be more than just mobile-friendly – you need to be mobile-optimised. This means making it as easy as possible to search for your products with a smartphone. So where do you start?

Continue reading "Mobiles are the new showrooms " »

16 January 2015

2015 Ecommerce Predictions – US and UK

According to an eMarketer report, B2C ecommerce spend in the USA will stretch to $538.9billion in 2015 (an 11.4% increase on last year). As America holds on to its title as the largest international ecommerce market, it’s no surprise that European businesses are looking to pack up and expand to the states. To help you along, we’ve listed four tactics that every marketer should be adopting in the year ahead.

2015 US and UK Predictions

As mobile users tap away more than ever, and desktop use begins slowing down, we’re predicting big changes in marketing practises.

Social Ad Focus will grow

72% of all internet users are now active on social media (Bullas), and they’ve never been more targetable. With social ad algorithms now filtering demographic, geographic and social profiling, it’s quickly becoming one of the most affordable and efficient ways to reach your target audience.

We’ll see more Video Content 

2014 saw the rise of visual content marketing with infographics spreading across magazines, blogs and social media. But with the industry rapidly progressing, it could see the focus progress to video marketing as it offers a more engaging way to grasp the consumer’s attention.

Continue reading "2015 Ecommerce Predictions – US and UK" »

13 January 2015

Four ways retailers manipulate your senses [infographic]

If you notice that display racks this holiday season are nicely scented, it’s not just shops are tidier at year’s end. Scents like citrus and floral can make you linger and stay alert in the shop to buy more. Marketers believe scents do sell, with an increasing number of scientific studies backing such claims, that the whole act spawned a new marketing sub-industry: scent marketing. It reminds us of germ warfare, an unseen weaponry that has your wallet in the crosshairs.

Real estate agents are already deploying this trick to unsuspecting buyers; the smell of freshly baked goods is said to encourage prospects to buy property during ocular visits. Similarly, talcum powder makes you feel nostalgic and, perhaps, want to buy that cushioned reading chair you don’t need.

The use of scent is just one of four sensory marketing tricks being used on us by shops eager for more sales. Collated in the new infographic below you can find a number of scientific studies that indicate what we see, hear or touch affect our buying decisions. You’ll be surprised at some of the seemingly unrelated factors that have a profound effect on your shopping. In one experiment published in the Harvard Business Review, participants were found to be a harder bargainer when sitting on a hard chair.

Likewise, you may already know that colors have meanings. For instance, sale signs are in red (urgency) and many insurance logos are in blue (trust). You’ll also get an idea how a number of your favorite shops, such as Bloomingdale’s, Apple Store, and Nike Town, lure you by playing tricks on your senses. Do you know why Apple Store leaves its notebook display half-open, or why you suddenly crave for a tropical vacation while inside Bloomingdale’s?

Check out the infographic and see what tricks retailers play on you:

Continue reading "Four ways retailers manipulate your senses [infographic]" »

22 December 2014

Geo-retail to the rescue for holiday shopping


All heroes start somewhere. – Guardians of the Galaxy

The vast majority of shopping is still done in stores – which is why location now makes mobile the most potent media for advertising for retailers.

Let’s face it: Black Friday 2014 brought the blues to retailers. Even after doling out deep discounts on merchandise, retailers struggled to entice shoppers to Black Friday sales events. Spending was down 11 percent from a year earlier according to the National Retail Federation. A tiny bit of relief came with Cyber Monday results – e-commerce sales on the Monday after Thanksgiving hit $2.04 billion, up 17 percent compared to a year ago, but e-commerce only accounts for a mere 9 percent of total retail sales. The vast majority of shopping is still done in stores – which is why location now makes mobile the most potent media for advertising for retailers.

A few retailers are leading the charge in this space with interesting results. Lorna Jane, a leading retailer in women's fitness apparel uses theMomentFeed mobile marketing platform to target custom audiences on Facebook with localized ads. The ad dynamically changes based on the location of the Facebook user, allowing for content that was relevant and personal. “The goal is to help larger retailers maintain that level of personalization in a way that scales across hundreds or even thousands of locations,” says Elle Morgan, MomentFeed’s Marketing Manager.

Continue reading "Geo-retail to the rescue for holiday shopping" »

28 November 2014

Black Friday vs. Cyber Monday [infographic]

Black Friday is here and the Christmas shopping season has officially begun. Today, millions of shoppers across the world will be flocking to stores to try and bag themselves a bargain. Black Friday and Cyber Monday are two of the biggest shopping holidays of the year – so much so, that shoppers spent $57.4bn and $2.29bn, on each day, respectively, last year.

Thanks to data from AddThis, we can now get a sneak peek into these holiday shoppers: Who are they? Where are they shopping? What are they buying? Check this out:

Blac fri

07 November 2014

A young boy, some snow and a penguin… It must be the new John Lewis Christmas ad!

There’s a chill in the air, the days are getting shorter and John Lewis has just released its 2014 Christmas campaign, which can only mean one thing: Christmas is well and truly coming…

That’s right, the eagerly-awaited John Lewis ad hit the internet yesterday and while it had a lot to live up to following last year’s Bear & Hare animated campaign, I think we can safely say it didn’t fail to deliver. Hats off to Adam&Eve/DDB, once again.

John lewis

The heart-warming tale follows the story of a young boy and his penguin friend Monty. Set to the track ‘Real Love’ performed by Tom Odell, it shows the friends playing happily throughout the year until Monty becomes sad and realises he wants a companion. So, on Christmas Day, Sam gives his friend a female penguin called Mabel and the ad concludes with the strapline ‘Give someone the Christmas they’ve been dreaming of’.

Continue reading "A young boy, some snow and a penguin… It must be the new John Lewis Christmas ad!" »

04 August 2014

How digital media can save retail

Say venn

This is an intergalactic emergency…” – Buzz Lightyear, Toy Story

I’ll admit, I’m a digital native. When I think about shopping, my mind goes online first - if not to buy, at least to check reviews and prices. But with my son’s first birthday quickly approaching, I decided to brave the traffic and head to a Toys ‘R Us store.

Big mistake.

I had no idea what to buy. I was paralyzed by choice and I didn’t know which toys were better than others, which prices were justified, and which were really age appropriate. After settling on a truck, I stood in a line with two other people - 30 minutes after grabbing the truck, I finally paid and left. I’ll never go back. That hour-long trip to buy a $25 toy truck made it painfully clear why so many brick-and-mortar retailers are having trouble keeping up with the Amazons of the world.

As more people turn to their smartphones to aid in their shopping experiences, brick-and-mortar must hop on the innovation train if they are going to convince shoppers that there is some redeeming value to the idea of getting into the car and driving to a store.

Here are three ways retailers can marry physical and digital to make shopping in-store a rewarding experience:

Continue reading "How digital media can save retail" »

27 January 2014

Five trends redefining how we buy now


“I know you're trying to find out where I hang my cape. You won't.” Superman, Man of Steel

It used to be the buyer's journey resembled something like Dorothy's trip to Oz: Follow the yellow brick road. These days that trek (or path-to-purchase) looks more like something out of Joseph Campbell's hero’s journey, which powers the storylines of Star WarsSuperman andThe Matrix. It's incredibly fragmented, and buyers have superpowers like the Web and smartphones. There are challenges to overcome along the way like social commerce, mobile commerce and even ambient commerce. And it's almost impossible to know what each customer's quest will look like when we aren’t even sure how they’re going to buy from us.

Of course, retailers are diving headfirst into data each day to better understand how their customer shops now and how they might shop in the future. What are they looking at? Here are a few trends that will help define the customer journey in 2014.

Continue reading "Five trends redefining how we buy now" »

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  • Right Brain, Left Brain sums up the dichotomy of a media business that’s constantly battling with the challenge of delivering a profit and discovering new ways to communicate to consumers. The Cream editorial team combined with a dream team of industry pioneers from around the world share their expert opinions.

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