Right Brain, Left Brain Blog

« Music Maestro: What song are you? | Main | Christmas Ad of the Week: John Lewis ‘Man on the Moon’ (2015) »

02 November 2015

Navigating the complex customer journey [infographic]

   



The days of pay and spray and pray campaigns, where marketers would throw large budgets into generalised campaigns with little targeting or personalisation are quickly dying. Thanks to the advent of tracking technologies and mounds of data points, marketers are now learning more about their communications channels and consumers. With this newfound knowledge, campaigns are becoming more sophisticated and more intelligent. 
 
With more of a spotlight being shone on the path to purchase, there's been a growing push to analysis and target the entire customer journey rather than siloing bespoke campaigns. Marketers can now integrate various communications channels and allow each message to build off of the last to tell a complete story. 

Yieldr recently explored this new strategy in a whitepaper Taking A Holistic Approach to The Customer Journey. Check out some of the findings in the infographic below...
 
 
Customer Journey_infographic
 
 
   




Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

The comments to this entry are closed.

About this blog

  • Right Brain, Left Brain sums up the dichotomy of a media business that’s constantly battling with the challenge of delivering a profit and discovering new ways to communicate to consumers. The Cream editorial team combined with a dream team of industry pioneers from around the world share their expert opinions.

Cream Subscribers

Other C Squared Products

C Squared logo

© C Squared Holdings Ltd.

115 Southwark Bridge Rd,
London, SE1 0AX.

Registered Number: 5272863
VAT REG NO: GB127 6174 12

Made with Fantastic Thinking